Frequently Asked Questions
Do you deliver to the United Kingdom?
Yes. Enter a UK postcode at checkout to see whether the address is serviceable and to view available delivery charges.
How long will delivery take?
Handling normally takes 1–3 business days. Standard transit is usually another 5–12 business days after dispatch.
Will I receive tracking?
We send a tracking link when the selected carrier provides one. It may take a short time after dispatch for the first scan to appear.
Which currency do you use?
Prices for the UK market are displayed in GBP (£). A card issuer may separately charge an international or exchange fee because the merchant is US-based.
Can I amend or cancel an order?
Email us immediately. We will try to help, but an address change or cancellation cannot be guaranteed after fulfilment has started.
What is the return period?
Eligible unused goods may be returned within 30 days of delivery. UK statutory cancellation rights also apply. Opened hygiene-sealed products are excluded from change-of-mind returns.
Who pays return postage?
The customer pays for a change-of-mind return. nova-a pays or reimburses reasonable postage for an accepted faulty, damaged, or incorrect item.
What if my product arrives damaged?
Email your order number and photographs of the item, label, and packaging as soon as practical. Keep all packaging while we investigate.
Is the product information medical advice?
No. Follow the manufacturer’s label and warnings, stop use if irritation occurs, and seek professional advice if you have a health concern.
How do I contact nova-a?
Email monseeren6083@outlook.com or call +1 803 443 1166. We aim to reply within two business days.