Shipping policy

nova-a serves customers at deliverable addresses in the United Kingdom. Available services, prices, and the most relevant estimate for your postcode appear at checkout before payment.

Orders are normally prepared within 1–3 business days, Monday to Friday, following successful payment verification. Standard UK transit is typically 5–12 business days after dispatch. The estimated total time is therefore normally 6–15 business days. Weekends, public holidays, customs examinations, severe weather, and carrier disruption can extend these estimates.

Where tracking is available, it is emailed after the carrier accepts the parcel. Please provide a complete recipient name, house or flat number, street, city, and postcode. Contact us immediately if an address is wrong; it may not be possible to change it after dispatch. A carrier may charge for redelivery or address correction.

Product price and shipping are displayed in GBP. Taxes that checkout calculates are shown before payment. If an international shipment is not sent with all import charges prepaid, the carrier or customs authority may ask the recipient to pay VAT, duty, or a handling charge; any such arrangement should also be disclosed at checkout. We do not promise delivery to PO Boxes or restricted locations when the carrier does not support them.

If tracking shows no movement or a parcel is marked delivered but cannot be located, check with household members and neighbours, then email monseeren6083@outlook.com. We will work with the carrier. Risk remains subject to applicable consumer law and does not pass merely because a parcel is left somewhere unauthorised.