Privacy policy
nova-a respects the privacy of visitors and customers using nova-a.shop. This policy describes the personal information we collect, why we use it, the organisations with which it may be shared, and the choices available to customers in the United Kingdom.
Information we collect
When you browse our store, create an account, place an order, request a return, or contact us, we may collect your name, email address, telephone number, billing and delivery addresses, order details, communications, and marketing preferences. We also receive limited technical information, including browser and device type, IP-derived location, cookie identifiers, and website activity.
Payment information is submitted directly to the payment provider shown at checkout. nova-a does not store complete card numbers or card security codes.
How and why we use information
We use personal information to provide the products and services you request, authorise and fulfil orders, arrange delivery, send transactional updates, answer enquiries, manage cancellations and returns, prevent fraud, maintain website security, comply with accounting and legal obligations, and improve the store. Where required, marketing and non-essential cookies are used only with consent. You can withdraw marketing consent at any time.
Our legal bases may include performance of a contract, compliance with law, our legitimate interests in operating a secure retail business, and consent where the law requires it.
Sharing and international transfers
Information may be shared with Shopify, payment processors, fraud-prevention providers, fulfilment partners, delivery carriers, analytics providers, professional advisers, and public authorities where legally required. They receive only the information reasonably required for their role. We do not sell personal information.
nova-a operates from the United States and some providers process data outside the United Kingdom. Where UK law requires it, recognised safeguards such as adequacy regulations or approved contractual clauses are used for international transfers.
Retention and security
We retain order and customer-service records only for as long as reasonably needed for fulfilment, support, tax, accounting, fraud prevention, or legal claims. Shopify and our providers use technical and organisational measures designed to protect information, although no online service can guarantee absolute security.
Your rights
Depending on the circumstances, UK customers may request access, correction, deletion, restriction, portability, or object to certain uses of their information. You may withdraw consent without affecting earlier lawful processing. Send requests to monseeren6083@outlook.com. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
We do not knowingly collect personal information from children in a manner prohibited by law. Cookie choices may be managed through the store’s consent controls or your browser. Questions about this policy may be sent to the contact details above.
2. Terms of Service
These Terms apply to the use of nova-a.shop and purchases made through the store. By submitting an order, you confirm that the information you provide is accurate and that you are legally capable of entering into the purchase.
Products and website information
We make reasonable efforts to present product names, descriptions, ingredients or directions, photographs, availability, and prices accurately. Screen settings and manufacturing changes may cause minor differences in colour or packaging. Product packaging and the manufacturer’s label should be read before use. Nothing on the website is medical advice, and no product is offered to diagnose, treat, cure, or prevent disease.
Prices and orders
The UK storefront displays prices in British pounds (GBP). Delivery charges and any taxes calculated by checkout are shown before payment. Your order is an offer to purchase. A binding contract is formed only when nova-a sends an order confirmation after payment and availability checks.
We may decline or cancel an order where a product is unavailable, a price or description contains an obvious error, payment cannot be verified, the address cannot be served, or fraud or unlawful activity is suspected. Any captured payment for a cancelled order will be returned to the original payment method.
Acceptable use and intellectual property
You may not interfere with store security, introduce malicious code, scrape the website without permission, misuse another person’s information, or use the store for an unlawful purpose. Text, design, photographs, logos, and other materials are owned by nova-a or their respective licensors and may not be commercially reproduced without permission.
Liability and consumer rights
We do not exclude liability that cannot legally be excluded. Nothing in these Terms restricts the mandatory rights of UK consumers, including rights relating to goods that are faulty, unsafe, or not as described. To the extent permitted by law, nova-a is not responsible for indirect business loss or for delay caused by events outside reasonable control.
These Terms are interpreted under applicable law. Any choice of law does not deprive a UK consumer of mandatory protections available in their place of residence. Contact monseeren6083@outlook.com or +1 803 443 1166 with a question or complaint.